Creative Operations

Creative Services Lead with 17 years of extensive expertise in quality control, operations strategy and cloud-based systems

Scalable Creative

On-demand creative systems built on SOPs, smart tools, and expert oversight

True scalability means increasing output while holding quality and brand alignment constant, without growing headcount or budget at the same rate. SOPs are the foundation that makes that possible.

Core Principles

1. Standardization
Clear, consistent standards across naming, file structure, brand compliance, output specs, and DAM organization. This is the groundwork that makes automation possible.

2. Build on What Works
Scale proven workflows and existing infrastructure across new verticals and teams instead of starting from scratch.

3. Modular Templates
A reusable, brand-agnostic template system where new formats are variations on a proven master, not new builds.

4. Strategic Automation
Automate the repetitive, high-volume work so skilled talent can focus on craft.

5. Flexible, AI-Ready Workflows
Processes designed with room to add new tools, automation, and team members without a system overhaul.

6. Streamlined Collaboration
Defined stakeholder touchpoints at the moments that matter, with feedback consolidated in one place. Fewer review rounds, less duplicated effort, and faster approvals without sacrificing alignment.

Smart Tools, Expert Eyes

A collaborative design platform serves as the single source of truth for templates and brand systems, and commercially safe generative AI accelerates production. But tools alone don't scale quality. Every workflow includes defined human review points where experienced creatives refine and approve the work, so speed never comes at the cost of brand integrity.

Case Study: Victoria's Secret & PINK

Scaling creative output nearly 5x with minimal headcount growth

At a Glance
Client: Victoria's Secret and PINK
Role: Creative Services Lead, Accenture SONG
Result: Image volume grew from 10,379 in 2020 to 51,653 in 2022 and is trending past 60,000 in 2026, while the core team grew from 2 to 3.

The Challenge
Demand for imagery was accelerating faster than the team could grow. Scaling had to come from the system, not headcount.

The Approach
Solved it on set. Tight collaboration with styling and propping, plus model color standardization, fixed issues in camera instead of in post.

Automated the repetitive work. Custom scripts for file saving, cropping, and delivery replaced manual steps.

Codified the process. SOPs made quality repeatable and onboarding faster as volume grew.

Kept experts in the loop. Automation handled the volume; experienced creatives owned quality and brand integrity.

The Results
~5x image volume, trending toward 60,000+ in 2026
2 → 3 core team members
93% increase in throughput, from 6 to 11.6 images per hour, with a 48 to 72 hr turnaround from date shot on all assets
99.999% SLA accuracy across PDP delivery

What's Next
In 2026, we expanded into elevated editorial for model and still life, plus a new print capability, delivering 2,885 images so far this year and growing advanced retouching revenue by 343%.

Victoria’s Secret / PINK

Atelier Victoria's Secret x Altuzarra

Love Shake Fancy x PINK

PDP

Editorial

Stills- Beauty

Stills- Accessories

Stills- Laydowns